At luck92, your personal data is handled with the same level of care and institutional discipline that defines everything we do. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored, and under what limited circumstances it may be shared. We believe you have every right to understand how your data moves through our systems — and this document gives you that clarity.
These principles are not marketing language — they are operational standards enforced across every system that handles your personal data at luck92.
luck92 collects only the personal data that is strictly necessary to deliver the Services, comply with legal obligations, and protect account security. We do not collect data speculatively or for purposes beyond those described in this Policy.
Every piece of data we collect is tied to a specific, documented purpose. Your CNIC details are used for KYC verification — not for marketing. Your transaction history is used for fraud prevention — not sold to advertisers.
All personal data held by luck92 is encrypted at rest and in transit using industry-standard protocols. Access to player data within our organisation is restricted on a strict need-to-know basis, enforced through role-based access controls.
luck92 will never sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing platforms. Your information exists on our systems to serve you — not to generate revenue for us through your data.
You have the right to access, correct, and request deletion of your personal data at any time. luck92 provides clear mechanisms for exercising these rights and commits to responding to all data subject requests within 30 days of receipt.
luck92 does not retain personal data beyond the period necessary for its original purpose or required by applicable law. When data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule.
luck92 is an internationally licensed online casino and sports betting platform serving players across Pakistan, including those based in Karachi, Lahore, Islamabad, and Faisalabad. The luck92 platform is operated under an international gaming licence and is committed to upholding the data protection standards required by that licence.
For the purposes of this Privacy Policy, luck92 acts as the data controller in respect of all personal data collected from players and site visitors. This means luck92 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
All enquiries relating to data protection, including requests to exercise your rights under this Policy, should be directed to [email protected].
luck92 collects the following categories of personal data, each of which is collected only to the extent necessary for a documented operational purpose:
| Data Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, gender | Account registration, KYC age and identity verification |
| Contact Data | Mobile number, email address, residential address | Account communications, verification, support |
| Financial Data | JazzCash/EasyPaisa/bank account identifiers, transaction amounts, deposit and withdrawal history | Payment processing, AML compliance, fraud prevention |
| Gaming Activity Data | Bet history, game session data, win/loss records, wagering patterns | Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Communications Data | Support tickets, live chat transcripts, email correspondence | Customer support delivery, dispute resolution, quality assurance |
| Preference Data | Language settings, marketing opt-in/out status, responsible gaming tool settings | Platform personalisation, marketing compliance |
luck92 collects personal data through the following channels and mechanisms:
luck92 processes your personal data on the following legal bases, each of which is applied to the specific processing activity to which it is most appropriate:
luck92 uses your personal data exclusively for the following documented purposes. We do not use your data for any purpose not listed below without first obtaining your explicit consent or updating this Policy:
luck92 does not sell, rent, or otherwise commercially transfer your personal data to any third party. Data is shared with third parties only in the following limited and documented circumstances:
The luck92 platform uses first-party cookies and similar tracking technologies to maintain session integrity, remember your preferences, and monitor platform performance. luck92 does not deploy third-party advertising cookies or permit external advertising networks to track your activity on our platform.
The following types of cookies are used on the luck92 platform:
You may manage cookie preferences through your browser settings at any time. Please be aware that disabling strictly necessary cookies will impair your ability to use the luck92 platform, including the ability to log in and place bets.
luck92 implements a multi-layered technical and organisational security framework to protect your personal data against unauthorised access, alteration, disclosure, or destruction. The key security measures in place include:
luck92 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or our gaming licence conditions. The following general retention periods apply:
Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised using industry-standard data destruction procedures. Anonymised, aggregated data — from which no individual can be identified — may be retained indefinitely for statistical and analytical purposes.
Subject to applicable law and our legitimate processing obligations, you have the following rights in respect of your personal data held by luck92:
To exercise any of the above rights, submit a written request to [email protected]. luck92 will acknowledge all rights requests within five (5) business days and will provide a substantive response within thirty (30) days. Where a request is particularly complex, this period may be extended by a further thirty (30) days, with notice given to you of the extension and the reasons for it.
The luck92 platform is strictly for persons aged 21 years and older. luck92 does not knowingly collect personal data from individuals under the age of 21. Age verification is enforced as a mandatory step in the account registration process, using CNIC-based identity verification.
If luck92 becomes aware that personal data has been collected from a person under the age of 21, the relevant Account will be immediately and permanently closed, all data associated with that Account will be deleted in accordance with our data retention obligations, and the matter may be reported to relevant authorities where required by law.
Parents and guardians who have reason to believe that a minor has created a luck92 Account should contact [email protected] immediately with supporting information. luck92 will investigate and act on all such reports as a matter of priority.
luck92 operates under an international gaming licence and, as a consequence, some of your personal data may be processed or stored on servers located outside Pakistan. Where such international transfers occur, luck92 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Policy.
Safeguards used by luck92 for international data transfers include: standard contractual clauses incorporated into agreements with all data processors; contractual requirements that all processors implement technical and organisational security measures consistent with those maintained by luck92; and ongoing due diligence assessments of the data protection practices of all third-party processors that handle player data.
You may request further information about the specific safeguards applicable to any international transfer of your data by contacting [email protected].
The luck92 platform does not contain links to third-party websites for advertising or affiliate purposes. Where operational necessity requires reference to a third-party service provider — such as a payment processor or game software provider — luck92 does not endorse the privacy practices of such third parties and is not responsible for the data collected by them through their own platforms or interfaces.
If you navigate away from the luck92 platform to a third-party website or application, the privacy policy of that third party will govern the collection and use of your data from that point forward. luck92 encourages you to review the privacy policies of any third-party services you use in connection with online gaming.
luck92 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our gaming licence requirements. Where changes are material — meaning they affect your rights or the purposes for which your data is used — luck92 will notify you by email to your registered address at least fourteen (14) days before the changes take effect.
Minor updates — such as clarifications of existing policy positions, corrections to typographical errors, or updates to contact details — may be made without advance notice. The effective date displayed at the top of this Policy will always reflect the date of the most recent update.
Your continued use of the luck92 platform following the effective date of any update constitutes your acceptance of the revised Policy. If you do not accept any update, you must cease using the platform and request account closure before the update takes effect. The current version of this Policy is always available at luck92.org/privacy-policy.
For all data protection enquiries, requests to exercise your rights under this Policy, or concerns about how luck92 handles your personal data, please contact us using the following details:
Data Protection Contact:
Email: [email protected] (plain text — not a clickable link)
luck92 commits to acknowledging all data protection enquiries within five (5) business days and providing a substantive response within thirty (30) days. For complex requests, this period may be extended by a further thirty (30) days with notice provided to you.
This Privacy Policy was last reviewed and updated on 1 January 2026 and supersedes all previously published versions.
Now that you understand exactly how luck92 protects your privacy, you can enjoy PSL cricket betting, live casino tables, and 500+ slots knowing your data is secure and never sold.
21+ only. Play responsibly. luck92 promotes responsible gaming.